I was impressed with the kindness of one of the staff members when an elderly chap came into the Bendigo Bank Strath Hill office. The teller recognised the poorly sighted man and called him over by name, guiding him so that he would find the teller window. I commented to the teller who was serving me that it was nice to see; she said that the elderly chap comes in often and as such was wel known by the staff. It was great to see that personal financial service is still around. Well done Bendigo Bank, keep up the great personal work.